Privacy Policy

Last Updated: January 1, 2026

Home Improvement Pros ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at home-improvement-pros.ca and submit a service request.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you submit a quote request form on our website. The information we collect includes:

• Full name
• Phone number
• Email address
• How you heard about us (optional)

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages visited. This information is collected through standard web server logs and may be used to improve our website.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your quote request and contact you about our services
• To provide you with information about our concrete paver services
• To schedule on-site assessments or service appointments
• To send follow-up communications related to your request
• To improve our website and customer service
• To comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

5. Your Rights (PIPEDA / Quebec Law 25)

As a resident of Quebec or Canada, you have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to withdraw your consent to our use of your information
• The right to request deletion of your personal information
• The right to file a complaint with the Commission d'accès à l'information (CAI)

To exercise any of these rights, please contact us at info@home-improvement-pros.ca.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Home Improvement Pros
Canada
Email: info@home-improvement-pros.ca
Phone: 438-770-6199